Shipping policy
SHIPPING POLICY
Stridelevate, operated by Rocket AF Business Limited, ships internationally to most countries.
Shipping Coverage
We offer worldwide shipping where permitted by applicable laws and carrier availability.
Shipping is offered free of charge at checkout unless otherwise stated.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during peak periods or high demand.
Once your order has been dispatched, you will receive tracking information by email where available.
Delivery Timeframes
Estimated delivery time is typically 8–14 business days after dispatch.
Delivery times are estimates and may vary depending on:
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Destination country
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Customs procedures
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Local carrier operations
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Seasonal demand
We are not responsible for delays caused by customs or local postal services once the shipment has left our fulfillment partner.
Carriers
We work with established shipping partners, which may include:
DHL, USPS, UPS, FedEx, or other regional carriers depending on destination.
The carrier used will depend on the shipping route and availability.
Tracking
Tracking information will be sent once available.
Please allow time for tracking updates to appear in the carrier system.
Lost or Delayed Shipments
If your order has not arrived within 20 business days from dispatch, please contact us at:
We will investigate the shipment and offer an appropriate resolution, which may include a replacement or refund where applicable.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
We are not liable for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.
Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Information
For shipping-related inquiries:
Email: support@stridelevate.com
Business Name: Rocket AF Business Limited
Business Address: Suite 20879 5 Brayford Square, London, United Kingdom, E1 0SG