Privacy policy
PRIVACY POLICY
Stridelevate, operated by Rocket AF Business Limited, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Stridelevate is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.
Depending on how you interact with the Services, we may collect:
-
Contact details (name, billing address, shipping address, phone number, email address)
-
Financial information (payment method details, transaction confirmations)
-
Account information (username, password, preferences)
-
Transaction information (products viewed, purchased, returned or exchanged)
-
Communications (messages sent to customer support)
-
Device information (IP address, browser type, device identifiers)
-
Usage data (interaction with our website and Services)
How We Collect Information
We may collect personal information:
-
Directly from you (when placing orders or contacting us)
-
Automatically (through cookies and similar technologies)
-
From service providers (such as payment processors or shipping partners)
-
From marketing or business partners where applicable
How We Use Your Information
We use personal information to:
Provide and Improve Services
-
Process payments
-
Fulfill orders
-
Arrange shipping and returns
-
Manage accounts
-
Improve website functionality
Marketing and Advertising
-
Send promotional emails (where permitted by law)
-
Display relevant advertisements
Security and Fraud Prevention
-
Detect fraud
-
Protect our Services
-
Authenticate users
Legal Compliance
-
Comply with applicable laws
-
Respond to legal requests
-
Enforce our policies
How We Share Information
We may share personal information:
-
With Shopify (our e-commerce platform provider)
-
With payment processors and shipping providers
-
With marketing partners
-
When required by law
-
In connection with business transfers
Shopify processes data in accordance with its own privacy policies.
Data Retention
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location (including the UK or EEA), you may have rights including:
-
Right to access your personal information
-
Right to correct inaccurate data
-
Right to request deletion
-
Right to data portability
-
Right to restrict or object to processing
-
Right to withdraw consent (where applicable)
-
Right to lodge a complaint with your local data protection authority
We will not discriminate against you for exercising your rights.
To exercise your rights, please contact us at:
International Transfers
Your personal information may be transferred and processed outside your country of residence. Where required, we rely on legally recognized safeguards such as Standard Contractual Clauses.
Children's Data
Our Services are not directed to children. We do not knowingly collect personal information from minors.
Security
We implement reasonable technical and organizational safeguards to protect your personal information. However, no system can guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.
Contact Information
If you have any questions regarding this Privacy Policy or our data practices, you may contact us at:
Email: support@stridelevate.com
Business Name: Rocket AF Business Limited
Business Address: Suite 20879 5 Brayford Square, London, United Kingdom, E1 0SG
For the purposes of applicable data protection laws, Rocket AF Business Limited is the data controller of your personal information.